FAQs

The Better Home Products | Subscription

The Better Home Products

What makes The Better Home products different? What kind of ingredients do you use?

At The Better Home, we only use ingredients that are completely safe for humans, especially children and senior citizens. They are free from all toxic chemicals that can be hazardous for health in the short and long term. What’s more, they also ensure the well-being of our planet, because they are eco-friendly and biodegradable.

Scroll down to see the stuff our products are made of:

The Better Home Laundry Liquid: Made from plant-based surfactants and a proprietary blend of lab-processed enzymes.

The Better Home Dishwash Liquid: Made from plant-based surfactants and a proprietary blend of lab-processed enzymes.

The Better Home Floor Cleaner: Contains non-pathogenic active microbes and naturally derived surfactants.

The Better Home Toilet Cleaner: Contains non-pathogenic active microbes, fatty acid amines, naturally derived surfactants, and citric acid.

The Better Home Multipurpose cleaner: It contains naturally derived surfactants and citrus peel oil. An amazing cleaner for all kinds of surfaces!

Our entire cleaner range is free from toxic chemicals, eco-friendly and biodegradable. It has no bleach, no phosphate, no caustic, and no artificial optical brighteners. Giving a powerful cleaning, a safe experience for you and your loved ones, and absolutely no harm to the environment. Now that’s the cleanest clean ever, don’t you agree?

The Better Home Mosquito Repellent Body Spray: Made using a blend of natural active ingredients like Lemongrass Oil, Citronella Oil, Peppermint Oil, Eucalyptus oil for their powerful mosquito repellent properties. It has no DEET, no Sulphate, no SLS/SLES, no Paraben, no Silicone Oil, no Petroleum-based ingredient, and no artificial fragrance.

The Better Home Air Freshener Cards: Made with natural essential oils on a paper base.

The Better Home Garbage Bags: Made with Poly Lactic Acid (PLA), derived from Corn starch, a plant-based and renewable resource. PLA plastics are compostable where commercial compost facilities are available and do not produce toxic fumes if incinerated. The Better Home Garbage Bags are certified by CPCB as per IS / ISO 17088 Standards.

The Better Home Dishwashing Scrubs: Made from natural coconut fibre, making them free from plastic and completely biodegradable.

Are these products as effective as the regular cleaners in the market?

In fact, even more! It is a common misconception that harsh chemicals clean better. Our R&D team does world-class research on biosciences to create super-safe products that harness maximum cleaning powers from natural or naturally derived ingredients.

The Better Home range works better while keeping toxic chemicals and fumes at bay. After all, why should you have to compromise on clean for safe and green!

Why don't we have strong lingering fragrance in our cleaning products?

Our formulations are designed to be safe for those with fragrance allergies and sensitivity to chemicals. The Better Home Cleaners are free of all synthetic fragrances which release volatile compounds to pollute indoor air and harm the respiratory system. For some cleaning products, we do use milder, natural, and safe fragrances. Our products offer complete deodorisation and neutralise the source of bad odour.

Pro-tip: Strong fragrance in products just masks (covers) the bad odour, it doesn’t eliminate the source.

Do The Better Home cleaners kill bacteria and viruses?
Products that claim to have an 'anti-bacterial formula' disinfect by killing bacteria, and usually contain pesticides that do not qualify as safe, non-toxic, or biodegradable. The Better Home cleaning products are free of all toxic substances and pesticides. This makes them child-safe, skin-friendly, and eco-friendly. Our floor and toilet cleaner formulations degrade harmful microorganisms by breaking up their cell walls and washing them away.
What's the difference between cleaners and disinfectants?

Cleaning refers to the removal of debris, oils, and organic matter. Disinfecting is a process that kills all biological matter, whether it is beneficial or harmful. Overuse of disinfectants is linked to antibiotic resistance. Heard of superbugs?

The Better Home cleaners are free of toxic chemicals, pesticides, and other non-biodegradable substances. They deliver safe but powerful and effective cleaning.

Are your products vegan?
Yes, The Better Home products are Vegan. We do not use any animal-derived ingredient in our products.
Are your products cruelty-free?
Absolutely! Our products have NEVER been tested on animals. The Better Home is proudly cruelty-free.
What certification/s do you have?
The manufacturers of our Toilet Cleaner and Floor Cleaner have a GreenPro certification. GreenPro follows a life cycle approach for certifying a product. It considers everything from raw material extraction to the end of the product’s useful life. We are in the process of obtaining a green certification for our other cleaners. Watch this space.
How are the bottles eco-friendly if they are made of plastic?

Our bottles are made of durable, high-density plastic. They are designed and meant for reuse for a long time. You see, we conducted a lot of research looking for sustainable packaging options. We discovered that alternatives like metal and glass have a higher carbon footprint if you consider mining, production, and transportation processes. Reason why we encourage you to reuse the bottles as much as possible. If you are on a subscription plan, we ship out refill pouches from the second order onwards. You can refill existing bottles and reduce your plastic footprint on the planet. We don’t stop there. We also take back our plastic pouches for recycling. Just collect a bunch and ship them to us. The cost of sending it to us is nothing compared to the cost of saving the environment, right?

If you decide to dispose of the bottles, please send them across to your nearest scrap dealer. The high-quality plastic in the bottles means they are highly valuable to recyclers and will be recycled.

Insider scoop: Our teams are testing product stability and transport-worthiness of bottles with a significant amount of PCR, or recycled plastic. We can’t wait to start shipping them soon!

What’s your Take-Back Programme for packaging?

If you have taken a subscription of The Better Home liquid cleaners, or if you buy these products in refill pouches, you can send the empty pouches back to us through courier or post. We work with NGO partners to recycle or responsibly dispose of these pouches. This is to ensure that the plastic from The Better Home never reaches our landfills, rivers or oceans. Plus, it helps generate livelihoods for the underprivileged members of our community. All you need to do is collect a bunch of empty pouches and ship them to us at the following address:

White Route Technologies,
Survey #107, Shakthi Compound,
Sidedahalli Main Road, Thotada Guddadahalli,
Bengaluru, Karnataka. PIN 560073
Contact no. (080) 2951 9354

We think you agree that the small amount you pay for shipping them back to us is nothing compared to the larger cost of plastics on the environment. Yes?

Subscription

Tell me more about your Subscription Programme.

We use cleaners and other home care products almost every day. So instead of having to buy them often, we have created a very convenient subscription option, that also helps you make extra savings! Select the product/s, choose the quantity you need and pick a frequency in “Delivery every __ days”. We will automatically create the orders for you based on the chosen frequency. So, if you choose “Deliver every 30 days”, we will send the selected products to you every 30 days. You can also choose different quantities and frequency for each product, depending on your usage pattern. Or choose some products for a standard one-time purchase, and some others on subscription. After taking a subscription, you can also make changes to it depending on your needs.

In addition to benefits of lower prices, subscription also gives you the opportunity to join our sustainability-focused community called #TheBetterHomies. Plus, you get exclusive access to our amazing monthly workshops on sustainable living! Not worth missing out, right?

What are the benefits of Subscription?

Plenty! For starters, you make huge savings with every subscription. You will see the amount you can save when you choose subscription for any product.

What’s more, we go beyond just the discounts to offer even more exciting rewards to our subscribers.

1. Minimise Plastic consumption.Subscribers of our cleaning liquid products get their first order in plastic bottles that are meant for long-term reuse. For all future orders, they get the same products in refill pouches. These refill pouches can be collected and sent to us for recycling. This means, lesser plastic bottles consumed. For details, check the FAQ on our Take-Back Programme.
2. Join #TheBetterHomies, India’s largest community focussed on Sustainable Living. Share ideas, answers and experiences with others like you who have made a conscious and responsible choice about their lifestyles.
3. Access to Exclusive monthly Workshops by India’s leading experts on themes like organic farming, recycling, gardening, rainwater harvesting and many more. These workshops are free for our Subscribers only.
4. Maximise your impact. Sustainability is all about making small changes in everyday habits that add up to make a massive positive change. When you subscribe, your regular use of safe and eco-friendly products adds up to make a significant overall impact on our environment. Check out our impact statistics on the homepage to know the change this community has already made!
Can I make changes to my Subscription Plan/s?

Of course, you can! You can log on to your account with the registered mobile number and edit your subscription. Add or change products, edit quantities, or change to a frequency that works better. You can also pause the subscription if you are going to be away for a while.

Our technology platform has been designed to keep your convenience foremost. Because choosing a safer lifestyle should never be a hassle, right?

Can I cancel my subscription?
You can cancel your subscription anytime, no questions asked. Just log on to “My Account” on this website with the mobile number used to place the order. You can also drop an email to hello@thebetterhome.com or give us a call on 9625740740.
Can I have multiple subscriptions on one address / email id / mobile number?

Yes, you can have more than one active subscription on one address/email id or mobile number.

So, if you wish to add another subscription of The Better Home as a gift for friends and relatives, wait no more!

When I take cleaning liquids on subscription, will the refill packs be cheaper?
No, your subscription price remains unchanged for a specific product, its quantity and frequency. We offer refill pouches to reduce plastic bottles in circulation and accept returns of empty pouches for recycling.
How do I pay for my subscription?

You can pay for your subscription using:

  1. A prepaid payment method like credit and debit cards that currently support recurring payments. Recurring payment will be automatically debited on the order date every month (just like monthly Netflix payments!). After this, your next order gets placed and is shipped to you. We will send notifications on email and SMS about your upcoming order before confirming and charging, so you can make changes if any.

    Debit Cards currently supported are: Citi Bank, Canara Bank, Kotak Mahindra Bank, ICICI Bank.

    For Visa and Mastercard credit cards, if you see the message “Recurring is not supported on this card”, please log in to your credit card bank account and enable recurring payments on the card to make the payment process smoother for all future orders.

    Please note that American Express credit cards are not supported as of now.

    Important note: Online Recurring Payment for Subscriptions is subject to RBI’s guidelines, and it may not be available currently on some cards. You can still go ahead and place the first order of a new subscription through any card. In such cases, future orders on those subscriptions (second order onwards) will be converted to cash-on-delivery with applicable charges.

  2. UPI, Netbanking or Wallets: Pay through any of these for the first order of a new subscription. All future orders (second order onwards) be converted to COD with applicable charges.
  3. Cash on Delivery: Pay at the time of delivery of every order. For your convenience, our delivery partner will also send an online payment link on SMS when your shipment is out for delivery from the nearest hub. So instead of having to keep cash handy or arranging exact change, you can make e-payment for COD orders as well.
Can I change the payment method in an ongoing subscription?
We do not support changing payment methods from Prepaid to COD and vice versa; or changing the card/account for making payment as of now. Once your subscription order is confirmed, the same payment method continues. You can, however, cancel your current subscription and choose a preferred payment option in the new one.

You can find the product-specific FAQs on directions for use etc., on respective product pages. Have a different question? Write to hello@thebetterhome.com, and our rockstar Customer Service Team will be delighted to help.